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Before any project of your design work, rendering, or printing projects takes place we will need our valued client’s credit card authorization form filled and emailed back to us with their consent of approval “on file to proceed forward” on any of the projects. 

We will quote the total amount on your projects so that you are aware of the fees that will be involved for all of your projects.

All of the production starts after proof approval via email only and all invoice payments are required in full by the credit card on file.

Payment due EOD cutoff for submissions is weekdays at 2 pm. Any correspondence received thereafter will be processed the next business day.


Customers are fully responsible for final approval of design proofs prior to sending all projects to production; therefore, unique modern sign, llc. And super sign, USA print on all is not responsible for any spelling errors and/or incorrect information on the approved files. Production only begins after digital proof approval is received before 5 pm. Jobs cannot be canceled or stopped once they are approved. 

No cancellations or refunds will be issued once production begins. 

For express turnarounds, the cutoff time to receive approved files is 12 pm m-f. Any correspondence received thereafter will be processed the next business day. 

We guarantee that all prints will meet CMYK industry standards and will have up to 5% color tolerance.


The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

  • An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).

  • The product is lost, delayed or returned to UNIQUE due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).

  • Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.

  • Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.

  • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.

  • Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.

  • Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. UNIQUE does not make any changes on customer files.

  • Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.

  • Products that do not exactly match color or ink density. UNIQUE does not color match or match customer specified ink density.

  • An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. UNIQUE is not responsible for an inability to print or write on a Product, unless the product specifically states that it is suitable for this purpose.

  • Orders that are duplicated as a result of customer error.

  • Orders that are canceled after the order has entered into production (or any process thereafter).

  • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.

  • A customer's violation of any of the terms and conditions governing the use of UNIQUE's website and/or ordering of product.

  • Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using UNIQUE's standard virus/malicious code detection procedures.

  • Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by UNIQUE.

  • Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.

  • The release of an order by the shipper without obtaining a signature.

  • Spelling, punctuation and grammatical errors

  • Low resolution or low quality graphics and images

  • Damaged fonts

  • Transparency issues

  • Overprint issues

  • Artwork files that are not created following our specifications

  • Variances in color from the conversion of Pantone or RGB colors to CMYK

  • Errors in user-selected options such as size, quantity, paper and finish

  • Duplicate orders submitted by the User

  • Incorrect files uploaded

  • Incorrect file orientation

  • Cracking on folds

  • Cutting variances

  • Damage to products after delivery to User

  • Incorrect or undeliverable shipping address


User is responsible for reviewing their files and correcting any issues prior to placing the order.

Color Accuracy

UNIQUE will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with UNIQUE, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece.

Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.

Over print and under print Policy

Due to the gang run method that UNIQUE uses, we cannot guarantee that every order will be the exact number of items which was ordered. UNIQUE can only guarantee that it will come within plus or minus 10% of the number of items ordered. Although rare, in the event of an under run, we will either refund or give you Store Credit for the number of pieces we were "short" if over 10% of the order quantity.

Artwork Files

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to UNIQUE. UNIQUE is not responsible for any issues as to orientation or alignment of the pages of your submitted artwork. By submitting the artwork to UNIQUE, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Under these Terms of Service, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

UNIQUE may also provide artwork design tools which offer a limited number of elements, including icons, fonts, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other UNIQUE Users may use the same design tools to create images that may have similar or identical combinations of these elements. UNIQUE provides no warranty of any kind that artwork created using the design tool will not infringe, or be subject to a claim of infringing, on the trademark, copyright or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether any image, mark, logo name or design is legally available for your use and does not infringe on another party's rights.

We may, based on our sole discretion, set limits to the maximum number of days that we shall retain designs or other uploaded files, as well as the maximum storage space that we would allocate to such files. UNIQUE is not responsible for the deletion or failure to store any file whether uploaded or designed on our website. We reserve the right to delete any file stored which has been inactive for an extended period of time, or for any other reason, without prior notice.

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